At Raag Consultants ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal data, as well as the rights and choices you have regarding your data.
By using our website, services, or interacting with us, you agree to the practices described in this Privacy Policy. We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated effective date.
1. Information We Collect
We collect two types of information:
1.1 Personal Information
Personal data refers to any information that can identify you directly or indirectly. We may collect the following personal data when you interact with us:
- Identification Details: Name, gender, date of birth, nationality.
- Contact Information: Email address, phone number, residential address.
- Professional Information: Job title, company, work address.
- Financial Information: Bank account details, billing information (for clients availing of paid services).
- Sensitive Personal Data: Any other sensitive personal data you voluntarily provide, such as ID numbers, tax identification numbers, etc.
1.2 Non-Personal Information
Non-personal information refers to data that does not directly identify you. This includes:
- Technical Data: IP address, browser type, operating system, device information, access time, and referring URLs.
- Usage Data: Pages visited, duration of visits, clickstream data, and other browsing behaviors.
We may collect such information through cookies, web beacons, or similar tracking technologies.
2. How We Collect Your Information
We collect information in the following ways:
- Direct Interactions: When you fill out forms on our website, communicate with us by email or phone, or engage in any other direct interaction (e.g., registering for services, subscribing to newsletters).
- Automated Technologies: When you visit our website, we may collect technical information about your equipment, browsing actions, and patterns through cookies or similar technologies.
- Third-Party Sources: We may receive personal information about you from third-party service providers or partners with whom we collaborate for business purposes.
3. Use of Your Information
We use your personal data for the following purposes:
- Providing Services: To deliver the consulting services, process your requests, and fulfill contracts.
- Communication: To communicate with you regarding services, updates, promotions, and relevant news.
- Billing and Payments: To manage billing, invoices, and payment processing.
- Marketing and Promotions: To send marketing communications, newsletters, or promotional materials. You can opt-out at any time.
- Improvement of Services: To understand your needs, provide a personalized experience, and improve our website and services.
- Compliance: To comply with applicable laws, regulations, and legal processes, and to defend our legal rights.
- Business Operations: For business analytics, research, and operational purposes to improve service delivery.
4. Sharing of Your Information
We do not sell or rent your personal information to third parties. However, we may share your personal data in the following situations:
4.1 With Service Providers
We may share your personal information with third-party service providers who assist us in providing services such as:
- Payment processors
- Data storage or cloud hosting services
- Marketing and advertising providers
- Email communication platforms
- Customer support services
These providers will only have access to your personal information as necessary to perform their functions and are required to comply with data protection standards.
4.2 Legal Compliance
We may disclose your personal data if required by law or in response to valid requests by public authorities (e.g., a court order, regulatory body, law enforcement agency).
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of our assets, your personal data may be transferred as part of that transaction. We will ensure your data is protected under the terms of this Privacy Policy even if your information is transferred to another entity.
5. Data Security
We take reasonable and appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes implementing physical, administrative, and technical safeguards.
However, please note that no method of data transmission or storage can be guaranteed to be 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies (such as web beacons) to enhance your user experience and gather information about how you interact with our website. Cookies help us remember your preferences and analyze usage patterns.
You can choose to disable cookies in your browser settings, but doing so may impact the functionality of our website.
For more detailed information on cookies, please refer to our Cookie Policy.
7. Your Rights
Under Indian data protection laws, you have several rights related to your personal information:
- Right to Access: You can request details about the personal data we hold about you.
- Right to Rectification: You can request correction or updating of inaccurate or incomplete personal information.
- Right to Erasure: You can request the deletion of your personal data, subject to any legal requirements for retention.
- Right to Object: You can object to the processing of your personal data, especially for marketing purposes.
- Right to Data Portability: In certain cases, you may request a copy of your personal data in a structured and machine-readable format.
To exercise these rights, please contact us using the details provided below.
8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 18, we will take steps to delete such information.
9. International Data Transfers
As part of our services, your personal data may be transferred to and stored on servers located outside of India. In such cases, we will ensure that adequate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
10. Retention of Personal Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer necessary for our operational or legal obligations, we will take steps to securely delete or anonymize it.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.
12. Changes to This Privacy Policy
We may update or change this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date of the revised policy will be updated accordingly. We encourage you to periodically review this Privacy Policy for any updates.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us:
Raag Consultants
Nandadevi Tower, Shardha Chambers, Central Market, Prashant Vihar Delhi, India
Email: info@raagconsultants.co.in
Phone: +91-1161381058
Website: www.raagconsultants.co.in
