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How Can Consumers Report Food Safety Concerns to FSSAI?

Updated: Mar 25, 2023

Food safety is a critical aspect of public health, and the Food Safety and Standards Authority of India (FSSAI) plays a significant role in ensuring the safety of food products consumed in India. However, despite the best efforts of the FSSAI, instances of food safety concerns may still occur. Consumers can help ensure food safety by reporting any food safety concerns to the FSSAI.


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Here are the ways in which consumers can report food safety concerns to the FSSAI:

  1. FSSAI’s Food Safety Connect Portal: FSSAI’s Food Safety Connect portal is an online platform that allows consumers to report food safety concerns easily. Consumers can log on to the portal and provide details of the food safety issue, along with their contact details. The FSSAI team will review the complaint and take appropriate action.

  2. FSSAI’s Toll-free Helpline: Consumers can also report food safety concerns to FSSAI’s toll-free helpline number 1800-11-2100. The helpline is available from 9.30 am to 5.30 pm, Monday to Friday. Consumers can speak to a representative and provide details of the food safety concern. The representative will forward the complaint to the relevant FSSAI department for further action.

  3. Email: Consumers can also report food safety concerns to FSSAI via email. They can send an email to [email protected], providing details of the food safety concern, along with their contact details. The FSSAI team will review the complaint and take appropriate action.

  4. Social Media: Consumers can also report food safety concerns to FSSAI via social media platforms such as Twitter and Facebook. They can tweet to FSSAI’s official Twitter handle @fssaiindia or post on FSSAI’s official Facebook page, providing details of the food safety concern. The FSSAI team will review the complaint and take appropriate action.

In conclusion, consumers play a critical role in ensuring food safety by reporting any food safety concerns to the FSSAI. The FSSAI has several channels through which consumers can report food safety concerns, and it is important for consumers to use these channels to ensure that any issues are addressed promptly. By reporting food safety concerns, consumers can help ensure the safety and well-being of themselves and their fellow citizens.


 

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